Refund policy

Damaged or Faulty Product
If you’ve opened your ST BOTANICAL parcel only to find a faulty or damaged product, email us within 7 days at info@stbotanical.com with your order details and photos of the damage caused.
We'll then organise to have you post back your damaged product and offer you a replacement.
You’ll also need to place a copy of the receipt or proof of purchase in the return parcel. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer refund or exchange for change of mind.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent a replacement. Please remember it can take some time to receive & inspect your return so please be patient and contact us via email with any concerns. If for whatever reason we cannot supply you with the same item (like for like) as a replacement we will offer an alternative.